Privacy Policy

• Account details — name, email address, phone number and the role you hold on the network (passenger, driver, partner or staff).
• Trip information — pickup and drop-off points, pinned map locations, trip times, fares, VAT, cancellations and ratings.
• Location data — while a driver is on duty the app shares GPS position so dispatch and the assigned passenger can follow the vehicle in real time. Passenger location is used only to set a pickup pin and is collected while the app is in use.
• Payment information — fare amounts, payment status and, for local methods, the reference and proof of payment you upload. Full card numbers are handled by the licensed payment processor and are never stored by us.
• Driver compliance documents — licence, Public Service Driver badge, insurance and vehicle records required by Bahamian regulation.
• Package and shipping data — tracking numbers, courier status updates, declared value, duty and delivery proof (photo, signature and timestamp).
• Device and diagnostic data — app version, crash reports and push notification tokens.

• Match trips, assign drivers and provide live vehicle tracking.
• Quote and collect fares, VAT, cancellation fees, deposits and refunds.
• Track packages from origin to Bahamian delivery and confirm receipt.
• Send trip, delivery and payment notifications by push and email.
• Verify driver eligibility, investigate incidents and support disputes.
• Meet legal, tax and transport licensing obligations.

Location is collected in the foreground while you use the app. Drivers may also allow background location so an active job can be tracked when the screen is off; this only runs while the driver is on duty with an assigned trip or delivery, and can be turned off in the device settings at any time. We do not sell location data or use it for advertising.

If you allow notifications, we store a device token to send trip status, driver arrival, package movement and payment updates. You can withdraw permission in your device settings without losing access to the rest of the app.

• The driver assigned to your trip sees your name, pickup and drop-off; you see their name, vehicle and live position.
• Licensed payment processors, for card authorisation and settlement.
• Couriers and freight partners, for package tracking and customs clearance.
• Corporate or hotel accounts, for trips booked and paid for on their account.
• Regulators or law enforcement, where required by Bahamian law or to investigate a safety incident.

We do not sell personal information.

Trip, fare and delivery records are kept for at least seven years to satisfy tax and transport record-keeping duties. Live location points are retained only briefly after a trip ends. Driver compliance documents are held while the driver is active on the network and for the statutory period afterwards.

Data is stored on managed cloud infrastructure with encryption in transit and at rest, row-level access rules that restrict records to the people involved in a trip, and payment credentials protected with strong encryption. Staff access is role-based and audited.

• Access, correct or export the personal data held about you.
• Request deletion of your account and associated personal data.
• Turn off location or notification permissions in your device settings.

To make a request, email privacy@gobahamas.network. Account deletion removes your profile and contact details; regulated financial and trip records are retained in de-identified form where the law requires.

The app is not intended for anyone under 18. Minors may travel as passengers when accompanied by an adult account holder.

We will post any change to this policy on this page and update the date above. Questions go to privacy@gobahamas.network, GO BAHAMAS · WAG Rides 242, Nassau, The Bahamas.